Privacy Policy — ck4444

1 Introduction

ck4444 ("we", "us", "our") operates the online gaming and sports betting platform accessible at ck4444.vu (the "Platform"). This Privacy Policy sets out the basis on which we collect, process, store, and disclose personal data obtained from players and visitors ("you", "your") who use the Platform.

We are committed to protecting your personal information and handling it with transparency, integrity, and care. This policy applies to all personal data collected through the Platform, whether submitted at registration, during gameplay, through payment transactions, or via any other interaction with ck4444 services.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the ck4444 Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to data, this Privacy Policy prevails.

2 Data We Collect

ck4444 collects personal data that is necessary to provide, operate, and improve our services. The categories of personal data we may collect include:

2.1 Identity & Contact Data

• Full legal name
• Date of birth
• Residential address (including city, district, and postal code — commonly Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions of Bangladesh)
• Email address
• Mobile phone number
• Nationality

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., National ID card, passport)
• Proof of address documentation
• Proof of payment method (e.g., screenshot of bKash or Nagad account)
• Source of funds documentation where required for enhanced due diligence

2.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method identifiers (e.g., bKash account number, Nagad mobile number, Rocket wallet reference)
• Account balance history
• Bonus and promotion claim history

2.4 Transactional & Gaming Data

• Bet and wager history across all games and sports markets
• Game session duration and frequency
• Win and loss records
• Bonus wagering activity

2.5 Technical & Usage Data

• IP address at time of registration and each login
• Device type, operating system, and browser information
• Pages visited and features used on the Platform
• Timestamps of login, logout, and in-session activity
• Geolocation data (country and city level, derived from IP address)

2.6 Communications Data

• Records of correspondence with our support team via email
• Complaint and dispute records
• Records of marketing preference selections (opt-in / opt-out)

3 How We Collect Data

We collect personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team.
• Automated technical collection: Data collected automatically when you use the Platform, including IP address, device identifiers, browser type, and session activity logs via cookies and server-side logging.
• Payment processors: Transaction reference data returned by approved payment processors including bKash, Nagad, Rocket, and Upay following a deposit or withdrawal instruction.
• Identity verification partners: Where ck4444 uses a third-party KYC verification service, that service may return verification status and document authenticity data to our systems.
• Game providers: Game session and outcome data provided to ck4444 by certified game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming via their platform APIs.

4 How We Use Your Data

ck4444 uses the personal data we collect for the following purposes:

We will not use your personal data for any purpose not described in this Privacy Policy without first providing you with notice and, where required, obtaining your consent.

5 Legal Basis for Processing

ck4444 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) regulations, identity verification obligations, and responsible gaming duties.
• Legitimate interests: Processing carried out in the legitimate interests of ck4444 — including fraud prevention, platform security, and internal analytics — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — such as the sending of marketing emails or push notifications. Consent may be withdrawn at any time by contacting our support team.

6 Data Sharing & Disclosure

ck4444 does not sell, rent, or share your personal data with third parties for their own commercial or marketing purposes. We may share your personal data with the following categories of recipient where strictly necessary:

6.1 Payment Service Providers

Transaction reference data is shared with approved payment processors (bKash, Nagad, Rocket, Upay, and others) solely for the purpose of processing your deposit and withdrawal instructions. These providers operate under their own privacy policies and are not authorised to use your data for any other purpose.

6.2 Game Providers

Your account identifier and session data are shared with certified game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) to authenticate your session and record game outcomes. Game providers receive only the minimum data necessary for game delivery.

6.3 Identity Verification Partners

Where ck4444 uses a third-party KYC verification service, identity documents and personal details are transmitted to that service for the sole purpose of document authenticity verification. KYC partners are contractually bound to process data only for this purpose.

6.4 Legal & Regulatory Disclosure

ck4444 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or to protect the rights, property, or safety of ck4444, its players, or the public.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ck4444's business, personal data held by ck4444 may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity via notice on the Platform.

7 Cookies & Tracking Technologies

ck4444 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from logging into the Platform or accessing certain features. ck4444 does not use third-party advertising or retargeting cookies.

8 Data Retention

ck4444 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account registration plus a minimum period following account closure as required by applicable AML and responsible gaming record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with standard financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure, or longer where required by applicable law.
• Customer support communications: Retained for a minimum of two (2) years from the date of last correspondence.
• Technical and usage logs: Retained for up to twelve (12) months and then anonymised or deleted.
• Marketing consent records: Retained until consent is withdrawn and for a further period of twelve (12) months as evidence of the consent decision.

On expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised.

9 Data Security

ck4444 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption on all data transmitted between your device and the ck4444 Platform.
• Encrypted storage of sensitive personal data fields, including payment method identifiers and identity document copies.
• Access controls that restrict internal access to personal data to authorised personnel on a strict need-to-know basis, with access activity logged and audited.
• Firewalls and intrusion detection systems monitoring Platform infrastructure for suspicious activity around the clock.
• Segregated data environments ensuring that player personal data and financial data are stored separately from ck4444 operational systems.
• Regular security assessments to identify and remediate potential vulnerabilities in Platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ck4444 will notify affected players without undue delay via the email address associated with their account.

10 Your Rights

As a ck4444 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of Access: You may request a copy of the personal data ck4444 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You may request the correction of any personal data that is inaccurate or incomplete. You can update basic account details directly via your account settings.
• Right to Erasure: Subject to legal retention obligations, you may request the deletion of your personal data. This right may be limited where retention is required by law or where data is necessary to resolve an outstanding dispute.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed.
• Right to Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity.
• Right to Object: You may object to the processing of your personal data where processing is based on legitimate interests. You may also withdraw consent for marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11 Children's Privacy

The ck4444 Platform is strictly restricted to individuals aged 18 years and above. ck4444 does not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been collected from an individual under 18, we will immediately suspend the associated account, delete the data in question, and return any net deposits made.

If you are a parent or guardian and believe that a minor has registered an account on the ck4444 Platform, please contact our support team immediately at [email protected] so that we can take prompt action.

12 Third-Party Links

The ck4444 Platform may contain references to game providers and payment partners. If you navigate away from the ck4444 Platform to a third-party service, please be aware that ck4444 has no control over the privacy practices of those third parties. We encourage you to review the privacy policy of any third-party service you access. ck4444 is not responsible for the content or privacy practices of any third-party website or service.

13 Updates to This Privacy Policy

ck4444 reserves the right to update or modify this Privacy Policy at any time. Where material changes are made to the policy, we will notify registered account holders via the email address associated with their account and will post a notice on the Platform. The date of the most recent update is displayed at the top of this page.

Your continued use of the ck4444 Platform following notification of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must discontinue use of the Platform and request account closure.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck4444 handles your personal data, please contact our support team using the details below. We will respond to all privacy-related enquiries within 30 days.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please mark privacy-related requests as "Privacy Request" or "Data Subject Request" to ensure they are directed to the appropriate team.
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to acknowledge all privacy requests within 5 business days and to provide a full response within 30 days of receipt (BST)

For questions about responsible gaming or self-exclusion, please visit our Responsible Gaming page. For general Terms & Conditions queries, please refer to our Terms & Conditions page.